ALTVAN Ltd
Terms & Conditions
Last Updated: July 2026
These Terms & Conditions govern the use of the ALTVAN Ltd website, the purchase of products from our online store, and the booking of workshop services. By using our website, purchasing products or booking services, you agree to these Terms & Conditions.
1. About Us
ALTVAN Ltd specialises in the supply and installation of suspension systems, expedition accessories, off-grid electrical systems and mechanical upgrades for commercial and adventure vehicles.
Throughout these Terms:• 'ALTVAN', 'we', 'our' or 'us' refers to ALTVAN Ltd.• 'Customer', 'you' or 'your' refers to the purchaser of goods or services.
2. Quotations
All quotations are valid for 14 days unless otherwise stated. Quotations are based on the information available at the time of preparation. Additional work identified after inspection or dismantling will be discussed with you before proceeding wherever reasonably possible. Changes to the specification after acceptance may result in a revised quotation.
3. Workshop Bookings
Workshop appointments are confirmed once any required deposit has been received. Some installations require vehicle-specific, made-to-order or specially sourced components. Estimated completion dates are provided in good faith but cannot be guaranteed due to supplier lead times, unforeseen technical issues or circumstances beyond our control.
4. Deposits
Deposits secure workshop time and allow procurement of parts. Where parts have already been ordered, manufactured or cannot be returned, ALTVAN reserves the right to retain so much of the deposit as is reasonably necessary to recover costs already incurred. Any remaining balance will be refunded where applicable. Nothing in these Terms affects your statutory rights.
5. Cancellation & Rescheduling
Workshop time is reserved specifically for your vehicle. If you need to cancel or rearrange your appointment, please notify us as soon as possible. Where appointments are cancelled or postponed at short notice, ALTVAN reserves the right to charge a reasonable cancellation fee reflecting workshop time that cannot reasonably be reallocated together with any costs already incurred.
6. Failure to Attend
If you fail to attend your booked appointment without prior notice, ALTVAN reserves the right to charge a reasonable no-show fee and/or retain part of any deposit to cover losses incurred.
7. Late Arrival
Customers should arrive at the agreed appointment time. Where a significant delay prevents work being completed safely or within the allocated workshop schedule, ALTVAN reserves the right to postpone the appointment and may charge a reasonable fee where workshop time has been lost.
8. Collection & Storage
Customers will be notified once their vehicle is ready for collection. Unless agreed otherwise, vehicles remaining at our premises for more than 7 days after completion may be subject to storage charges of £20 + VAT per day.
9. Customer Responsibilities
Customers are responsible for ensuring the vehicle is roadworthy unless otherwise agreed, has sufficient fuel where required, and that any previous modifications or known defects are disclosed. Customers should remove all valuables and personal possessions before leaving the vehicle with us. ALTVAN accepts no responsibility for personal belongings left inside vehicles.
10. Additional Work
Where additional faults are discovered during work, we will seek authorisation before proceeding wherever reasonably possible. If immediate action is necessary to prevent damage or ensure safety, we may carry out essential work without delay and will inform you as soon as reasonably practicable.
11. Parts & Components
Unless otherwise agreed, all supplied parts remain the property of ALTVAN until paid for in full. Some products are specially ordered or manufactured specifically for your vehicle and may not be eligible for cancellation or return.
12. Product Availability
We make every effort to maintain accurate stock information. Occasionally products may become unavailable or subject to supplier delays. Where this occurs, we will offer a revised lead time, an alternative product where appropriate or a refund.
13. Online Orders
Orders are accepted subject to availability. We reserve the right to cancel an order where pricing errors, supplier errors or stock discrepancies occur. If payment has been taken, a full refund will be issued.
14. Damaged Deliveries
If goods arrive damaged, you must notify us within 24 hours of delivery by email or WhatsApp, providing your order number together with photographs of both the product and packaging.
15. Returns
Consumers may return eligible goods within 14 days of receipt in accordance with the Consumer Contracts Regulations. Returned items must be unused, unfitted, complete, in their original packaging and in a resalable condition. Customers are responsible for return postage unless goods are faulty or supplied incorrectly.
16. Non-Returnable Items
The following cannot normally be returned unless faulty: special-order products, custom-made items, electrical products once fitted, used tools, and products modified or damaged after delivery.
17. Refunds
Refunds are normally processed within five working days following receipt and inspection of returned goods.
18. Warranty
Manufacturer warranties apply where provided. Any workmanship warranty offered by ALTVAN will be as stated on your quotation or invoice. This does not cover normal wear and tear, misuse, accident damage, improper maintenance or modifications carried out by third parties.
19. Vehicle Modifications
Many products supplied by ALTVAN modify the original vehicle specification. Customers are responsible for ensuring their vehicle remains compliant with legal, insurance and regulatory requirements following modification. We recommend informing your insurer of all modifications.
20. Limitation of Liability
Nothing in these Terms limits or excludes liability where it cannot legally be excluded. Subject to this, ALTVAN shall not be liable for indirect or consequential losses including loss of earnings, loss of use, accommodation costs or travel expenses arising from delays, supplier shortages or vehicle downtime.
21. Intellectual Property
All photographs, videos, product descriptions, graphics, branding, designs and written content on this website remain the property of ALTVAN Ltd unless otherwise stated and may not be copied or reproduced without written permission.
22. Privacy
Personal information is processed in accordance with our Privacy Policy.
23. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
24. Vehicles Left on Site
Customers leaving vehicles at ALTVAN Ltd do so at their own risk. Whilst we take reasonable care of all vehicles in our possession and operate CCTV covering our workshop and customer parking areas, ALTVAN Ltd cannot accept responsibility for loss of or damage to vehicles, their contents or accessories arising from circumstances beyond our reasonable control. This includes, but is not limited to, theft, attempted theft, vandalism, fire, severe weather or damage caused by third parties whilst the vehicle is parked on our premises. Customers are responsible for ensuring their vehicle is appropriately insured and that all personal belongings and valuables are removed before leaving the vehicle with us. Nothing in these Terms excludes or limits ALTVAN Ltd's liability where such liability cannot lawfully be excluded, including liability arising from our own negligence where applicable.
Contact
ALTVAN LtdEmail: hello@altvan.co.ukTelephone: 07432 078275Website: www.altvan.co.uk